Top 3,362 Reviews From Legit Match.com Buyers (2024)

WARNING to Prospective users of MATCH: The site has unclear and all sorts of pay-as-you-go schemes. I have paid my 6 month dues, and CANNOT see any of the so called likes, messages, and cannot send a message. My only feedback is that my profile is not visible even after ALL my payments. No Customer Service to speak of. It is NOT a TRUSTWORTHY site.

Customer Service

I don't like giving out my phone number. I get many spam calls, despite having only ever given my # to entities that say, 'We will not give out your # to anyone'. Hence, I don't trust anyone with it. Match lets you sign up and use it only once, at which point they lock you out until you enter a mobile #. It is a garbage way to act. They are scum.

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Customer ServiceStaff

I strongly advise against using Match.com. After registering and paying for a 6-month subscription, I encountered technical issues that prevented me from accessing my profile on my phone. Despite reaching out for assistance for four days, I have received no response or resolution from their customer service team. They have shown no willingness to address the problem or provide a refund. Avoid this site at all costs.

Customer Service

Match do not have customer service at all. I paid for a 6-month subscription and am unable to read messages from anyone or see who liked me. I can only read messages that Match says I can reply for free. I ? when I paid. Do not use Match. They scammed me out of my money. They don't care because they don't have customer service only an AI bot that won't help you.

Staff

Women beware Match puts it in writing that they guarantee the safety health and welfare of their customers when in fact they don't because I inform them of a particular person by the name of MARK ** OF BADIN NC that When asked if he was d d free he lied and until I found out from a blood test and a sore that he gave me Herpes. North Carolina has a law that states that you're supposed to inform somebody and I proved that I was clean after approaching him about it, he said, "Oh yeah, I got that from my previous girlfriend." I had all of this on tape. When confronting match recording this person having a profile they still have not removed him so match DOES NOT guarantee its customers health and safety after all. But women beware.

Sales & Marketing

Match are misleading their customers in thinking they are messaging an active subscriber when in actual fact the said person re me had been requested to not renew. They obstruct your ability to leave by making it impossible to find the way to cancel your subscription. lot of profile are fake. They can’t video chat for “security reasons”. I lost valuables to someone on Match. I had t0 lnvolve apexchargeback t0 track and recover my valuables. I get daily spam emails from Match, to which I never subscribed, claiming that various people are looking at a profile that doesn't exist.

Customer Service

Extremely bad dating site. Do not give them your bank account or credit card number. They'll continue charging you after you canceled. No one in customer service other than computer responses. Really bad service.

Price

I joined Match.com in 2015 and I was very pleased. Fast forward 9 years and a much more expensive monthly fee and I am EXTREMELY DISAPPOINTED! I wish I had read reviews first but didn't due to my previous experience. I was led to believe Premium was the best you could get but if you want the premium benefits you have to pay additional fees for a limited number of "benefits" the premium package was supposed to include! It's so frustrating. The ONLY reason why I'm still on is because I can't get reimbursed so I may as well use what I paid hundreds of dollars for!!! Do not waste your time or money.

Customer ServiceStaff

Horrible customer service. I’ve been trying to get a hold of someone for weeks now because it won’t let me verify my phone number. I can’t get past that step and no one is answering. They’ve asked me to send loads of information yet. I keep getting passed around from person to person and, no response or help. If this is the type of customer service you get at the front end, no telling what horrible customer service awaits.

Customer Service

If I could give it zero stars I would. I was logged out of my account. Requested to update my password and was unable to do so. The ONLY mode of communication is through email. They tell me to log in to cancel but I can’t log in without a password!!! Complete and utter awful “business”. I have my credit card company involved with a dispute of the charge because this all happened within 7 days of being charged for subscription. Absolutely AWFUL way to run a business!